Shipping & Returns

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Please read the following information carefully before purchase. 

Returns 

= Unframed Artwork= 
 
You may return most new, unopened items within 5 days (includes saturdays and sundays) of delivery for a full refund. The shipping charge for the return will be the purchaser's responsibility unless otherwise the return is a result of our error such as incorrect or defective items.
 
 ✰Giclee Reproduction Orders: Please be careful that once the sticker on the flap of the archival safe clear sleeve is torn to open, the prints purchased are considered as non-refundable or non-exchangeable in most of cases.
 
Custom Pet Portrait Orders: The return is only accepted if the item was delivered with visible damages, and notified via email with a photo of the item within 48 hours after delivery

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

= Framed Artwork =
 
All of the framing is taken care by our business partner Framebridge. Therefore, the returns policy is in accordance with Framebridges policy.
 
 ✰ Important: Because the frame is specially made to fit to the artwork, the returns are available for exchange only. 
 
Returning procedure
 
Please send a request within 5 days (includes saturdays and sundays) after delivery of the order via email at info@keikosuzukiart.com.  [Unframed Artwork] We'll notify you via e-mail of your refund once we've received and processed the returned item. [Framed Artwork] We'll communicate with Framebridge to exchange the frame, and e-mail you for the procedure.  
 
 
Shipping
 
= Unframed Artwork =
 
Ready to ship items are shipped within 3 business days of your payment clearing. Print on demand items are shipped within 10 business days of your payment clearing. Shipment is made from Seattle, WA, U.S.A.

The package is shipped to your Shipping Address, unless otherwise notified to me via Contact Form or e-mail (blesshue@gmail.com) at the same time of your order. 

Shipment within the U.S.A.
 
Please select one of the following shipping options at the time of check out.The fee is actual fee calculated by weight except for USPS First Class Mail Parcel Post.  
 
  •  USPS First Class Mail Parcel Post (delivery confirmation included) : Free of charge. 
           Delivery is normally completed within 5 business days after dispatch (mon. - sat.). 
 
  • USPS Priority Mail : Actual fee. 
           Delivery is mostly completed within 6 to 10 business days after dispatch (mon. - sat.). 

  • USPS Priority Express Mail : Actual fee. 
           Next business day delivery in most of cases after dispatch (mon. - sat.). 
 
Shipment outside of the U.S.A.

Please select one of the following options at the time of check out. The fee is actual fee calculated by weight, except USPS First-Class International Parcels. 
 
  • USPS First-Class International Parcels: Actual Fee. 
    Delivery time normaly takes approximately 2 weeks. (mon. - sat.). 
 
  • USPS Priority Mail International : Actual fee. 
    Delivery in 6 to 10 business days after dispatch (mon. - sat.).
 
  • USPS Priority Express Mail International : Actual fee. 
     Delivery in 3 to 5 business days after dispatch (mon. - sat.). 
 
 
All of the taxes, the duties, and other fees collected for the custom upon delivery will be the purchaser's responsibility
 
Please note that international deliveries can take up to 6 weeks depends on the customs clearance in each country.
 
= Framed Artwork = 
 
Framing option is currently available for the US and Canada address only 
 
The framed artwork will be directly shipped to your address once the framing is completed.
 
The order will be delivered within 5 weeks after confirmation of your order Please refer the shipping information of Framebridge linked here